Frequently asked questions
Questions people ask before joining
If you do not see your question here, contact us and we will answer it directly.
- What is KinVouch?
- KinVouch is a membership-based personal-support and navigation platform. It gives members one secure place to organize their needs, request resource information and understand what to do next.
- What is the difference between Basic and Navigator?
- KinVouch Basic ($28.99 per month) helps you understand and organize your next steps. KinVouch Navigator ($59.99 per month) adds structured one-on-one support from a KinVouch Navigator, including a monthly 30-minute session and a 15-minute My Life Update.
- Is KinVouch an emergency service?
- No. For immediate danger or a life-threatening emergency, call 911. For an immediate mental-health crisis in the United States, call or text 988.
- Do you guarantee results?
- No. Membership does not guarantee housing, employment, funding, benefits, approval, legal representation, medical care or any particular outcome.
- How many cases can a Navigator member have?
- One case receives active Navigator work at a time. Additional concerns may be submitted and will remain queued until the active case is closed or paused.
- Can I cancel?
- Yes. Memberships renew monthly until canceled. When you cancel, access continues through the paid billing period, future renewals stop, and records are preserved according to the retention policy.
- Who can see my information?
- Only you and authorized KinVouch personnel whose role requires access. Members never see another member’s information, and sponsoring organizations do not automatically see private cases, files, messages or appointments.
- Can an organization pay for memberships?
- Yes. Group and Sponsored Memberships are available for organizations purchasing 50 or more memberships, with an eligible organization and an initial 12-month agreement.
Still deciding?
Service boundaries
What KinVouch is — and is not
KinVouch provides navigation, organization, resource connections, informational support and limited follow-through within membership guidelines.
KinVouch is not:
- An emergency-response provider
- A healthcare provider
- A mental-health provider
- A law firm
- A financial adviser
- A lender
- An insurance company
- A guardian
- A transportation company
- A government agency
- A benefits decision-maker
- The Department of Veterans Affairs
- A replacement for licensed professionals
- A guarantee of housing, employment, benefits, funding or services
When specialized expertise is required, KinVouch helps members locate an appropriately qualified organization or professional.